I am a developer and IT professional with over a decade of experience across technical support, digital transformation, and platform development.
I began my career in customer service and IT support roles across Europe, before progressively moving into more technical positions. Over time, I transitioned from Digital Experience Specialist to ServiceNow Senior Specialist, leveraging Flow Designer, KCS, and Agile methodologies to drive business KPIs.
I then moved into a ServiceNow Consultant role, taking on complex CSM implementations — building custom catalog items, configuring portals, designing SLA policies, and developing approval workflows. Currently, I work as a ServiceNow Developer, continuing to build and optimize enterprise solutions on the platform.
I've been building my skills as a full-stack web developer, alongside my work in ServiceNow.
I have experiece working across the stack — from building interfaces with HTML, CSS, JavaScript, React, and Bootstrap, to building server-side logic with Node.js, Express, and Mongoose.
Right now, my focus is on deepening my expertise in React and JavaScript as I continue to grow as a developer. Alongside my professional career, I have been independently developing my front-end skills, building portfolio projects in HTML, CSS, JavaScript, and React, while also exploring back-end development with Node.js and Python.